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Terms of Service
Clear guidelines for using ContentCue's services
Introduction and Acceptance of Terms
Welcome to ContentCue
These Terms govern your use of our SaaS platform. By accessing ContentCue, you agree to these terms.
Who This Applies To
All customers, end users, and authorized personnel using our services under any subscription plan.
Updates & Changes
Last updated: January 2024. We'll notify you via email about any significant changes to these terms.
By continuing to use ContentCue, you acknowledge that you have read, understood, and agree to be bound by these terms. If you disagree with any provision, please discontinue use immediately.
Definitions and Key Concepts
1
Service
ContentCue's SaaS platform, including all features, tools, and related services provided through our web application.
2
User
Any individual who accesses or uses the Service. Includes both free and paid subscribers.
3
Subscription
Your paid plan providing access to premium features. Billed monthly or annually based on your selection.
4
Customer Data
All content, files, and information you upload, create, or store within our platform.
5
Authorized User
Team members granted access to your account. Limited by your subscription plan's user allowance.

These definitions establish the foundation for our legal relationship. Understanding these terms ensures clarity in our agreement.
License Grant and Access Rights
Your License
ContentCue grants you a non-exclusive, non-transferable subscription license. Use our Service for internal business purposes only.
Account Responsibilities
  • Maintain secure login credentials
  • Monitor authorized user access
  • Report security breaches immediately
  • Comply with user limits per plan
Restrictions
  • No reverse engineering
  • No unauthorized sharing
  • No sublicensing rights
  • No competitive analysis
  • No automated data scraping
Violations may result in immediate account suspension.
User Obligations and Acceptable Use Policy
Prohibited Activities
No spamming, illegal content uploads, or hacking attempts. Respect other users and maintain professional conduct.
Legal Compliance
You're responsible for following all applicable laws. Respect third-party rights and intellectual property.
Account Security
Keep credentials confidential. Report suspicious activity immediately. You're liable for all account actions.
Violation Consequences
Violations may result in warnings, account suspension, or immediate termination without refund.
Important: Severe violations including security breaches or illegal activities will result in immediate account termination and potential legal action.
Intellectual Property Rights
1
Our Rights
ContentCue retains all intellectual property rights in our software, platform, and proprietary content.
2
Your Rights
You retain ownership of your Customer Data. We only access it to provide services.
3
Limited License
Your rights are limited to the subscription license granted. No additional rights are implied.
4
Copyright Protection
We respond to valid DMCA notices. Report copyright infringement through our designated process.
User-generated content remains yours, but you grant us necessary rights to store, process, and display it within our Service.
Fees, Payments, and Refunds
14
Day Refund Window
Full refund available for new subscriptions within first 30 days
Auto
Renewal Process
Subscriptions renew automatically unless cancelled before billing date
24hrs
Payment Processing
Charges processed within 24 hours of billing cycle date
Billing Information
  • Monthly or annual billing cycles
  • Major credit cards accepted
  • Automatic renewal unless cancelled
  • Prorated upgrades and downgrades
Non-Payment Consequences
  • Service suspension after 7 days
  • Account termination after 30 days
  • Data deletion after 60 days
  • Collection agency referral possible
Privacy and Data Protection
Data Security
Enterprise-grade encryption protects your data. SOC 2 Type II compliance ensures security standards.
Privacy Policy
Our Privacy Policy details data collection and usage. Review it for complete information on data handling.
Data Ownership
You own your Customer Data. We process it solely to provide services per your instructions.
Breach Notification
We'll notify you within 72 hours of any security incidents affecting your data.

GDPR Compliance: We comply with GDPR and other data protection regulations. Contact us for data portability or deletion requests.
Limitation of Liability and Disclaimers
Service Disclaimer
ContentCue is provided "as is" without warranties. We don't guarantee uninterrupted service or error-free operation.
Liability Limits
Our total liability is limited to fees paid in the 12 months preceding the claim. No liability for indirect damages.
User Indemnification
You agree to indemnify ContentCue against claims arising from your use, content, or violation of these terms.
Critical: We disclaim all warranties, express or implied, including merchantability and fitness for particular purposes.
Some jurisdictions don't allow liability limitations, so these may not apply to you. Check local laws for your rights.
Termination, Governing Law, and Dispute Resolution
1
Termination Rights
Either party may terminate with 30 days notice. We may terminate immediately for violations.
2
Data Access
Download your data within 30 days of termination. We'll delete it after 60 days.
3
Governing Law
Delaware state law governs these terms. Federal courts in Delaware have jurisdiction.
4
Dispute Resolution
Disputes resolved through binding arbitration. Class action lawsuits are waived.
Termination Effects
  • Immediate service access loss
  • Outstanding fees remain due
  • No refunds for partial periods
  • Survival of key provisions
Changes to Terms
  • 30-day advance notice required
  • Email notification to account holders
  • Continued use implies acceptance
  • Termination right if you disagree
ContentCue
© 2025 ContentCue. All rights reserved.
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